Interview with Adam Brown on Supplier Experience Management
In a series of interviews which took place during World Procurement Congress 2022 (WPC) in London, we spoke to a number of thought-leaders and experts from the Procurement and Supply Chain industries about their opinions on Supplier Experience Management (SXM) and the future of Procurement.
The theme of this year’s event was ‘Challenging the status quo,’ with the aim of amplifying the voices of those that are ‘pushing the boundaries on innovation, ESG and supply chain resiliency’ as they ‘deliver fresh insights, challenge conclusions, and provide action plans and recommendations.’
As enterprises turn their focus to changing the way they work with suppliers, Adam speaks from his extensive industry experience, commenting, “There is a sense that I get of, let’s call it strategic narcissism. I think it was a phrase coined by one of the fantastic American generals. Now, we need to look at things from the suppliers’ perspective. And that is strategic empathy.”
Watch the full interview with Adam in which he further explains:
- Ways to create a better supplier journey
- Steps required for enterprises to improve the supplier experience
- Challenges in seeing the world from the suppliers’ perspective
Adam’s advice is to simplify the process. Making it easier for the supplier also means making it easier for you. “If you just accept that the supplier is having to do things in many areas that also means that you internally have to do the flipside of that process, in many different areas as well,” he concludes.
To watch other interviews with industry experts on this topic, click here.