Customer Success

Accountable, flexible and expert: a partner for the long-haul

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Customer Success
  • AutoNation Case Study
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A 1:1 experience

At HICX, we pride ourselves on our high-touch, dedicated customer success and support services.  At the start of every project, we assemble a team of experts that will be with you for the duration, fully aligned to your definition of success.

“The support desk currently handles some 4,000 supplier inquiries a month so moving suppliers on to a self-service portal has brought considerable savings and benefits for everyone”

Denise Foley, Chief Procurement Office, AutoNation

Aligned to your success

For HICX, completing a customer 'go-live' is the start of the journey, not the end. Success for HICX is when our customers achieve their original business goals through using our solution.

Data-driven

From the start of the relationship we work with our customers to define the metrics for their success and we operate a continuous tracking and analysis program to ensure we're always working towards improving those KPIs.

Get the most from the solution

Our Customer Success and technical teams want to help customers get the most from the solution. They're not incentivized to 'upsell' features, but simply to identify where our highly flexible solution can meet specific customer pain points, on an ongoing basis.

Why HICX

Every HICX customer has a dedicated Customer Success Management and a Customer Support Specialist This means any business improvement or tech support questions are dealt with by people who know your business and set-up, so there’s time wasted briefing a new helpdesk rep on the background before getting to the core question each time.

HICX has helped some of the word’s largest buying organizations and their suppliers achieve mutual success. All our teams, every project and all our training, tools and processes are 100% focused on supplier management for global 5000 companies.

The HICX platform is low-code.  This means we’re set-up to respond to bespoke configuration requests – even for complex data, UI and integration changes – quickly and efficiently.

Unlike many of the large suite providers, new enhancement requests to HICX don’t simply disappear down a black hole.  Your dedicated account team will work with you on the specific requirements and prioritisation in order to deliver an ever-improving experience for you and your suppliers.

HICX services

Supplier experience and data specialists, dedicated to delivering against our customers’ objectives.

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Customer Success
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