Take an outside-in view of your supplier management programs. Multiple teams, using a variety of channels and software solutions, are communicating with your supplier base continuously. Suppliers are also encouraged to self-serve for different transactions types such as invoices, payment status, sourcing events, compliance certifications, catalogue updates and more, all via different systems. Have you considered the effect this has on the experience for each supplier?
By implementing a single dashboard-style supplier portal that’s designed around the supplier and their needs, buying organizations can significantly increase supplier adoption of key initiatives, reduce the number of inbound enquiries and increase overall supplier satisfaction.