Supplier Experience Management

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Article — 10.5 min read

Adopting a Supplier Centric Approach

Driven by events at the beginning of the decade, Procurement’s mandate has continued to expand rapidly, as the shift from cost savings to value creation and collaboration gathers pace. Establishing true partnerships has brought the subjects of supplier centricity and customer-of-choice sharply into focus. Being supplier centric means not treating suppliers as a commodity but […]

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Article — 10.5 min read

What Is Supplier Experience Management (SXM) and Why Is It Important?

For far too long organizations have focused their efforts solely on cost savings and the transactional value they can squeeze out of their suppliers. This changed in 2020, as a result of a series of crises, and companies have instead shifted their focus on establishing true partnerships and driving value for all stakeholders through increased […]

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Article — 10.5 min read

Learning from the Community with Case Studies on Approaches to Supplier Experience

HICX recently held the second of its Supplier Experience Community Working Group events. This second virtual event saw the coming together of around twenty leading Procurement and Digitalization practitioners, from some of the world’s largest enterprises, to specifically discuss supplier experience and Supplier Experience Management (SXM). A case study approach  In our second session, the focus turned […]

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