Fixing Communications: A Persistent Pain Point

S&DC Executive

By Anthony Payne, CMO of HICX

When it comes to ensuring you have the strongest, healthiest supply chain possible, supplier experience management is a winning strategy.

Nearly 64% of respondents in the recent Supplier Experience Survey by HICX cite communications as a Top 3 area for improvement when it comes to doing business with suppliers.

This casts the spotlight on a persistent pain point — an imbalance between suppliers and enterprises that needs to change.

With the pandemic highlighting the need for robust supply chains, enterprises who focus solely on cost savings at the expense of all else are left horribly exposed to risk. There’s no doubt that organizations need to re-think the way they work with suppliers, but as with all unchartered waters, the prospect can seem daunting.

So, where can businesses begin? The answer is to adopt a more supplier-centric approach, knowns as supplier experience management. And, at the heart of this, is addressing fundamental obstacles, like communication.

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