In a perfect world, every project, product, service, deliverable is provided to the required quality, on time, on budget and to the defined scope. These four dimensions could represent customer success. The problem is, we do not live in a perfect world and failures occur. When success and failure are perceived as polarised positions, like two […]
Confessions of an Analyst – Are Harvey Balls enough to evaluate Supplier Management? (Part 1)
It’s been almost three months since leaving the Aberdeen Group’s Global Supply Management practice, and coming on-board to a marketing role here at HICX solutions has definitely been and eye opener. During this time, it is even more clear to me that the emphasis on procurement excellence and optimization requires supplier management to become the […]
