From Siloed Supplier Data to a Single Source of Information ft. Orkla Procurement

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Supplier Relationship Management Software

Strategic supplier relationships deserve more than a spreadsheet

Strategic suppliers shape revenue, innovation and resilience. Yet most are managed through email, review decks and individual memory, with no shared record of what was agreed or committed.

HICX gives procurement a structured, governed platform for strategic supplier relationships. Track commitments, run joint initiatives, and maintain a complete record, all on the same data as performance and risk.

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Supplier Experience Management Software
Trusted by some of the world's largest companies for supplier relationship management
  • Lenovo
  • Unilever
  • Baker Hughes
  • Cytivia
  • sonova
  • AutoNation

One governed home for every strategic relationship

HICX captures the outcomes of what your team already does. Reviews, commitments, actions and joint initiatives are recorded in one structured relationship record, open to everyone who works with that supplier.

Because it runs on the same governed data as performance, risk and compliance, relationship decisions draw on more than the last meeting. The record stays complete even when the people change.

“Managing supplier relationships at this scale requires a structured approach. HICX gives us the foundation we need.”

Spokeperson, Cytiva procurement team

Relationship knowledge that outlasts the team

When a category manager moves on, the history does not leave with them. The next person picks up a complete, searchable record from day one instead of starting cold.

Decisions backed by data, not the last meeting

Performance scores, risk status and compliance sit alongside the relationship record. You go into reviews and negotiations informed by evidence rather than the most recent conversation.

Commitments that don’t disappear between meetings

Commitments from your organisation and the supplier are tracked through to completion, with owners and due dates. Both sides stay accountable rather than relying on goodwill and recollection.

Why enterprises choose HICX for supplier relationship management

Informed by the same data as everything else

Relationship management is not a separate island. It runs on the same governed supplier data as performance, risk and compliance, so every view of the relationship is grounded in fact.

Institutional knowledge that stays with you

People move on; the relationship history should not. HICX keeps a complete, searchable record so continuity does not depend on one person’s inbox or memory.

Structure, not just another periodic review

Strategic relationships need more than a quarterly meeting. HICX provides the framework to define what good looks like, track progress and hold both sides accountable over time.

Part of one supplier lifecycle platform

SRM is the relationship layer of the same platform that handles onboarding, risk and performance. One supplier record across the lifecycle, not another tool to integrate.

Key capabilities

Classify suppliers by strategic importance, spend, risk or your own criteria, so you can apply the right level of attention to each. Strategic partners get governed engagement; tactical suppliers do not absorb the same effort.

Set differentiated engagement models, from strategic to tactical, so each segment has a clear, consistent way of being managed. The relationship approach is deliberate, not left to individual style.

Assign relationship managers and map internal and supplier-side owners, so everyone knows who is responsible for what. The relationship has named ownership, not assumed ownership.

Agendas, minutes and actions are built into the review process and stored against the supplier. Joint business reviews leave a record, not just a slide deck that gets filed and forgotten.

Commitments and actions from both sides have owners, due dates and escalation. Nothing disappears between meetings, and progress is visible to everyone involved.

Connect meeting activity to Outlook and report on relationship and performance across the portfolio. Relationship management fits into how your team already works rather than adding another place to check.

Built to govern relationships without creating more overhead

Suppliers engage through the portal they already use

Joint initiatives, commitment tracking and shared documents are accessible through the HICX Supplier Portal. No new system for suppliers to log into and manage.

Connected data, not a parallel system

Performance, risk and compliance are pulled from the same governed foundation rather than re-entered into a separate relationship tool. One record per supplier, not another to maintain.

Enterprise-grade security

ISO/IEC 27001 certified and SOC 1 Type II audited, with single-tenant architecture, role-based access and full audit trails as standard.

Learn more

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