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Supplier Performance Management Software

Supplier performance scored on data, not gut feel

Most supplier performance exists in spreadsheets and surveys, measured differently across teams. There is no consistent score, no early warnings, and no way to compare or scale beyond strategic suppliers.

HICX scores every supplier on one model that combines team input with data from your systems. Consistent, comparable performance across the whole supplier base, on data you can trust.

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Supplier performance management software
Trusted by some of the world's largest companies for supplier performance management
  • Lenovo
  • Baker Hughes
  • sonova
  • Mondelez International
  • Cytivia
  • BAE Systems

One scoring model across every supplier and team

HICX brings survey-based assessment and data from your ERP and supply chain systems into a single weighted scorecard. Quality, delivery, cost and sustainability sit in one view per supplier, not in separate tools.

Because it runs on governed supplier data, scores stay comparable across categories, regions and business units. Non-technical teams configure and run their own programmes, so performance scales past the strategic few.

“HICX is critical to NHSBT’s ongoing management and mitigation of inbound supply risks related to the end of the [Brexit] transition period and Covid-19”

Spokeperson, UK NHS Blood and Transport

Performance you can compare across the base

Every supplier is scored the same way, so you can rank, benchmark and prioritise on like-for-like data instead of opinions that vary by team.

Problems you see before they escalate

Threshold alerts flag underperformance as scores move, so issues reach the right owner early rather than surfacing in an annual review or a missed delivery.

Improvement suppliers actually act on

Underperformance triggers structured corrective actions with clear owners and due dates. Performance management becomes an ongoing improvement loop, not an annual tick-box exercise.

Why enterprises choose HICX for supplier performance management

Built on trusted supplier data

Standalone performance tools score whatever data they are given, good or bad. HICX runs performance on a governed supplier data foundation, so scores reflect reality and hold up in a contract or renewal conversation.

Built for complex, distributed enterprises

Designed for organisations measuring many supplier types across business units, regions, product lines and sites. HICX scales performance management beyond the strategic few without losing comparability.

Configured by the business, not by IT

You cannot define every performance scenario up front, so the business configures its own programmes with no-code tools. New KPIs, scorecards and cadences without a development project.

Performance as part of the relationship

Performance connects to the rest of supplier management on HICX, and runs both ways. Reporting your own performance back to suppliers builds the trust that drives real improvement.

Key capabilities

Start from a governed library of standard KPIs and reporting templates, used out of the box or adjusted with no-code tools. KPIs are reusable across scorecards, so measurement stays consistent.

Configure performance pillars like quality, delivery, cost and sustainability, with KPIs weighted to what matters for each supplier, category or region. Tailored without losing a common basis for comparison.

Bring internal assessments, supplier self-scoring and automated feeds from your transactional systems into one view per supplier. Independent third-party data can be layered in through HICX Origin.

A scheduler generates scoring tasks at the frequency you set and notifies owners, so reviews run on a regular cadence instead of relying on someone to start them.

When a KPI falls below threshold, structured corrective actions are raised with owners, due dates and escalation tracking. Underperformance leads to a plan, not just a red cell on a report.

Suppliers see their scorecard, view results and complete scoring tasks directly in HICX. You can also report your own performance back to them, building a two-way relationship.

Built to work alongside the systems you already have

Connects to your ERP and supply chain systems

Performance scorecards draw on your transactional systems automatically, so metrics like on-time-in-full feed scoring without manual data pulls or parallel spreadsheets.

Scores you can stand behind

Every score, input and corrective action is recorded against the supplier. Negotiations, reviews and renewals are backed by evidence, not recollection.

Enterprise-grade security

ISO/IEC 27001 certified and SOC 1 Type II audited, with single-tenant architecture, role-based access and full audit trails as standard.

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