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Preparing for Supplier Experience Management (SXM)

What steps are needed for an organization to be ready to adopt the SXM framework?

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Preparing for Supplier Experience Management (SXM)

What’s inside?

Following on from our Part One on Supplier Experience Management (SXM) discussions, the Supplier Experience Survey, this piece Part Two, Preparing for Supplier Experience Management (SXM) is focused on addressing the steps needed for an organization to be ready to adopt the SXM framework and execute it into action.

We have spoken to a number of leading senior procurement professionals with years of experience in the industry, who have worked for some of the most influential global organizations.

In this whitepaper ‘Preparing for Supplier Experience Management (SXM)’ find out their thoughts, experiences, and vision for the future on:

  1. Requirements for being ready for adopting the Supplier Experience Management (SXM) framework
  2. The mindset shift that needs to take place
  3. The benefits and ROI for everyone involved

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Whitepaper

The Supplier Experience Survey

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Article — 63 second read

Infographic: Supplier Experience Survey

This infographic provides a quick summary of the key findings from our recent Supplier Experience Survey report. Every supplier is different, so it makes sense to provide the unique experience required to make every relationship flourish. Whether direct or indirect, strategic or occasional, high risk or not, for each supplier to deliver their best, it […]

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Webinar — 60min watch

Putting the Supplier Experience at the Forefront of Strategic Procurement

SXM Webinar Series with Art of Procurement In the first of a three-part Art of Procurement Live Webinar Series ‘Putting the Supplier Experience at the Forefront of Strategic Procurement’ in partnership with HICX, we focus on how to make the business case for Supplier Experience Management (SXM).   For the session, we were joined by Charlotte Anabelle de Brabandt, a representative of the Institute for Supply […]

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Webinar — 60min watch

Supplier Experience Management in Practice

SXM Webinar Series with Art of Procurement This is the second webinar in a three-part Art of Procurement and HICX live series, hosted by Kelly Barner and all focused on the supplier experience. This webinar focuses on supplier experience management in practice, a combination of looking at what’s happening today and how Procurement can focus […]

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Webinar — 59min watch

Supplier Centricity and Supplier Experience Management: What are the benefits?

SXM Webinar Series with Art of Procurement The third and final part of the Art of Procurement and HICX live series, hosted by Kelly Barner, focuses on supplier centricity and the benefits of Supplier Experience Management (SXM). Kelly is joined for this discussion by Mary Beth Lang, Chief Supply Chain and Procurement Officer at Kaiser […]

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Video — 60min watch

How supplier experience management drives innovation

In the latest episode of ‘Dial P for Procurement,’ broadcast live on Tuesday 16 March, HICX CEO, Costas Xyloyiannis, joined co-hosts Kelly Barner (Buyers Meeting Point) and Scott Luton (Supply Chain Now), along with Quentin Roach, Senior Vice President, Supply Chain & Chief Procurement Officer at Mondelez International. They discussed changes in demand in the […]

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Webinar — 41min watch

Elevating Supplier Experience: How Supplier Experience Adds Value

In this webinar on ‘Elevating Supplier Experience’, Tania Seary, Founder of Procurious, is joined by Costas Xyloyiannis, CEO at HICX and Amy Fong, VP at Everest Group to discuss the benefits of improving the way in which organizations work and engage with their suppliers.  In today’s era when companies are relying more and more on their supplier community due to rapid […]

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Webinar — 45min watch

How to Enable Best-of-Breed ProcureTech

Procurement network and intelligence platform providers, Procurement Leaders, hosted a webinar featuring Supply Chain and Procurement experts, Dr. Elouise Epstein, Partner at Kearney, and Costas Xyloyiannis, CEO at HICX. During the webinar, the panel discussed how to enable best-of-breed ProcureTech and the reasons why best-of-breed solutions within the ProcureTech landscape are growing so rapidly, and the importance of adopting a strategy-based approach for implementation to ensure success. Digital technologies drive path to strategic procurement Technology and data will […]

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Video — 20min watch

The Mondelez journey to world-class digital procurement

A summary of the session at WPC 2020 with HICX and Mondelez on supplier experience management. Learn how Mondelez built a world-class digital procurement strategy.

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Key topics
Supplier Experience Management The Benefits of Best-of-Breed Solutions Considering the Suppliers’ Perspective New Age of Procurement: Supplier Marketing